Welcome to Urban Cart. These Terms & Conditions govern your access to and use of our website, www.geturbancart.in, and your purchase of products through our online store.
By accessing our website, placing an order, or using any of our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or place an order.
1. About Urban Cart
Urban Cart is an online retail store offering a curated range of lifestyle, clothing, activewear, personal-care, grooming, wellness, accessories, and everyday-use products.
We reserve the right to add, remove, modify, or discontinue products, services, features, or portions of the website at any time without prior notice.
2. Eligibility
By using this website, you confirm that:
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You are legally capable of entering into a binding agreement under applicable law.
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The information you provide to us is accurate, complete, and current.
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You will use the website only for lawful purposes.
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You will not use the website for fraudulent, abusive, or unauthorized activities.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colours, specifications, and other information displayed on our website are accurate.
However:
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Actual colours may vary slightly depending on your device, screen settings, lighting, or photography.
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Minor variations in design, colour, packaging, or appearance may occur due to manufacturing or supplier updates.
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Product availability may change without notice.
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Product images may be for illustrative purposes where stated.
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For clothing and activewear, customers should review the size guide available on the relevant product page before placing an order.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Prices and Taxes
All prices displayed on the website are shown in Indian Rupees (INR), unless otherwise stated.
Prices, discounts, promotional offers, taxes, and shipping charges may change from time to time.
The applicable price at the time you place your order will generally be the price charged for that order, subject to correction of any obvious pricing or technical errors.
Promotional offers may have additional terms, conditions, validity periods, or product exclusions.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email, SMS, or other available communication method. An order confirmation does not necessarily guarantee that the order will be fulfilled.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in situations involving:
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Product availability issues
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Incorrect pricing or product information
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Suspected fraudulent or unauthorized transactions
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Incorrect or incomplete customer information
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Duplicate or unusual orders
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Delivery restrictions
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Technical errors
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Other circumstances where fulfilment is not reasonably possible
If an order is cancelled by us after payment has been received, any eligible refund will be processed according to our applicable refund procedures.
6. Payment
We may offer various payment methods through third-party payment providers.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We are not responsible for delays, failures, declines, or errors caused by banks, payment gateways, card networks, or other third-party payment providers.
For Cash on Delivery orders, refusal to accept or repeated failure to receive an order may result in restrictions on future Cash on Delivery purchases.
7. Shipping and Delivery
We aim to process and ship orders within the timeframes communicated on the website or during checkout.
Delivery times may vary depending on:
Once an order has been handed over to the courier, delivery is subject to the courier's operations and service area.
We are not responsible for delays caused by courier companies, incorrect customer information, adverse weather, natural events, strikes, governmental restrictions, or other circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
If an order is returned because of an incorrect, incomplete, or inaccessible address provided by the customer, additional shipping charges may apply for re-delivery.
8. Cancellation
Customers should contact us as soon as possible if they wish to cancel an order.
An order may not be cancelled once it has been shipped or handed over to the delivery partner.
Any cancellation request will be subject to the status of the order and our applicable cancellation/refund procedures.
9. Returns, Exchanges and Refunds
Returns, exchanges, and refunds are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.
Please review the Refund & Return Policy before placing an order.
Unless otherwise stated in the applicable product or return policy:
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Return requests must be made within the applicable return period.
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Products must meet the applicable eligibility conditions.
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Certain products may not be eligible for return or exchange.
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Products that have been used, damaged, altered, washed, or otherwise handled contrary to the applicable return conditions may not qualify for return.
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Any damaged or tampered package should be reported immediately upon delivery.
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Where required by our return policy, customers may be asked to provide an unboxing video beginning before the package is opened.
For full details, please refer to our Refund & Return Policy.
10. Damaged or Incorrect Products
If you receive a product that appears damaged, tampered with, defective, or materially different from what you ordered, please contact our customer support team as soon as possible.
You may be required to provide:
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Your order number
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Photographs or videos of the package
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Photographs of the product
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An unboxing video, where applicable
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Any other information reasonably required to investigate the issue
Claims will be reviewed on a case-by-case basis in accordance with our Refund & Return Policy and applicable law.
11. Customer Responsibilities
You agree to:
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Provide accurate billing and shipping information.
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Keep your account information secure.
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Use the website only for lawful purposes.
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Not attempt to interfere with or disrupt the website.
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Not use the website to conduct fraudulent transactions.
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Not reproduce, copy, distribute, or commercially exploit our website content without permission.
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Not impersonate another person or provide misleading information.
12. Intellectual Property
Unless otherwise stated, all content available on the Urban Cart website, including logos, brand names, graphics, images, text, product descriptions, designs, website layouts, and other materials, is owned by or licensed to Urban Cart or its respective content providers.
You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit such content without prior written permission.
13. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery partners, analytics services, advertising platforms, or other service providers.
Third-party services may have their own terms and privacy policies.
Urban Cart is not responsible for the independent practices, availability, content, or policies of third-party websites or services.
14. Website Availability
We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
We may temporarily suspend, restrict, modify, or discontinue portions of the website for maintenance, technical reasons, security reasons, or other operational purposes.
15. Disclaimer
To the maximum extent permitted by applicable law, Urban Cart does not guarantee that the website or its content will always be completely accurate, uninterrupted, error-free, or free from harmful components.
Product-specific information, instructions, warnings, and limitations provided on individual product pages should be reviewed before use.
Nothing in these Terms & Conditions is intended to exclude or restrict any consumer rights or protections that cannot legally be excluded or restricted under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Urban Cart shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of the website or products purchased through the website.
Nothing in these Terms & Conditions limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold Urban Cart, its representatives, service providers, and affiliates harmless from claims, losses, liabilities, damages, costs, and expenses arising from:
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Your violation of these Terms & Conditions
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Your misuse of the website
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Fraudulent or unauthorized use of your account
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Your violation of applicable laws or third-party rights
18. Privacy
Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, store, and protect personal information.
You can review our Privacy Policy here:
https://www.geturbancart.in/pages/privacy-policy
19. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services, or applicable legal requirements.
Any updated version will be posted on this page with a revised "Last Updated" date.
Your continued use of the website after updated Terms & Conditions are posted constitutes your acceptance of the updated terms, to the extent permitted by applicable law.
20. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Nothing in these Terms & Conditions affects any rights or remedies available to consumers under applicable Indian consumer-protection laws.
21. Grievance and Customer Support
If you have a question, complaint, or concern regarding an order, product, website, or these Terms & Conditions, please contact our customer support team.
Urban Cart
Email: urbancart303@gmail.com
Please include your order number and relevant details when contacting us about an order so that we can assist you efficiently.
22. Contact
For general questions regarding these Terms & Conditions, you may contact us using the customer-support details provided on our website.
Urban Cart
Website: www.geturbancart.in
By using our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
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